We provide you the best option for your move at the lowest possible price. We have a large database of man and van drivers, which allows us to choose the best for your move.
Safety & Security
Safety for our customers will always remain our primary focus in all the policies, procedures and programs that govern our business.
On Time Delivery
We always endeavour to ensure your delivery reaches its end at our fastest most possible way and time
Reputation
We have established a strong presence in the man and van branch. Our services earn a reputation for quality and excellence that few can rival.
Frequently Asked Questions & Answers
Will I need to be present during the job?
Either yourself or an agreed agent will need to be present at pickup and destination during loading and unloading. It is your responsibility to ensure that all items are loaded onto the van before leaving a premises, you must do an inventory check before your service provider leaves.
When do the job charges start and finish?
Charging for the job begins when your driver has parked and contacted you, charging ends once all goods have been unloaded at the destination.
What do I need to do before the driver arrives?
All goods to be transported must be securely packed and ready to transport. Parking must be available within 10 meters of the loading/unloading point and must have suitable access for the size of van booked . Adequate loading/unloading access must be provided as specified in our Terms and Conditions
Can I make a detour/change to the journey after pick-up?
It may be possible to make a detour during your journey depending on your drivers schedule for that day. Any extra time and mileage will be charged at the drivers rates and be payable to the driver at the end of the job, please discuss this with your driver before the work commences.
Can I book a man and van without making an initial payment?
If you are a corporate customer please contact us regarding invoiced bookings. For domestic customer we require initial payments for all bookings. The companies registered with us are in demand for multiple Jobs each day and we need to ensure that your driver cannot be sent on another job after they have been scheduled.
To prevent loss of business for our drivers due to short-term cancellations it is necessary for us to take payment for the job in advance.
Can I get a receipt from the driver upon job completion?
Yes, your driver can provide you with a receipt if requested. Find My Man and Van will provide you with a receipt for the initial payment to ourselves, receipts for any money paid to your service provider must be obtained directly from them when payment is made. Find My Man and Van cannot issue receipts for payments made to service providers as we have not been in receipt of those funds.
Once my booking is made who is responsible for fulfilling it?
Once a man and van provider has confirmed the booking, fulfillment of the booking lies solely between you the customer and the driver allocated to the booking as stated in our Terms and Conditions.
How will I be notified about the status of my booking?
Primarily you will be notified about any booking status changes by text message to the mobile phone number supplied when you book. Supplemental emails will also be sent to the email address provided. You can check the status of your booking at anytime by viewing your booking receipt, as this is updated automatically. Text messages and emails are sent out from 08:00-21:00 so as to prevent disturbing customers and drivers during the night hours.
What if I cannot contact my driver before the move?
Please call us in this case. There is no need to worry, the drivers spend much of their day either on the road driving or loading vans and it can be difficult for them to answer phones and text messages. We will be able to get through to them directly and ask them to call you or pass on messages.
What if my van is late or does not arrive?
In the unlikely event your van is late you should contact the driver. If the driver is unavailable or the van does not turn up please call us. In the event of a driver being unable to attend a job, we will refund the Initial Payment made for the booking.
What if I want to add additional items to my move on the day?
If there is space in the van (and available weight allowance for the load in the van) your driver may move additional items. There may be an additional charge (irrespective of time booked for the move) at your drivers discretion. Any additional charge for extra items should be agreed with your service provider before work commences.
Will other customers items be loaded into the van with mine?
For our home and flat move services we do not allow other customers items to be loaded with yours during the move, you will get an empty van which will transport only your items from pick-up to destination. For multi-item services your items may be loaded alongside other customers goods.
Do you have a different question from the ones listed above?
